Reserving and unlocking the vehicle

When reserving a car, you have two options:

1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation – a car can be reserved for more than 15 minutes.

In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.

If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

Finansinė atsakomybė įvykus autoįvykiui

Jeigu eismo įvykis įvyko ne dėl CityBee kliento kaltės – jokie papildomi mokesčiai ar baudos nėra taikomos.

Jeigu eismo įvykis įvyko dėl CityBee vairuotojo kaltės – galimi šie variantai:

1. Jeigu padaryta žala mažesnė, nei taikoma maksimali finansinė atsakomybė (600 EUR), tuomet sąskaita išrašoma atsižvelgiant į įmonės patirtą žalą automobilį apgadinusiam vairuotojui.

2. Jeigu žala, padaryta automobiliui, yra didesnė nei 600 EUR, tuomet CityBee klientui taikoma 600 EUR finansinė atsakomybė.

Atlygintina nuostolių suma eismo įvykio metu dėl jūsų kaltės sugadinus automobilį Porsche Taycan, jeigu esate nuo 25 iki 30 metų amžiaus, iki 15000 EUR, jeigu esate 30 metų ir vyresnis – 5000 EUR, o mobiliojoje programėlėje įsigijus sumažintą finansinę atsakomybę –sumą, neviršijančią 1000 EUR.

Why I cannot go faster than 90 km/h with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.

Kaip patikrinti, ar panaudojau ON nuolaidos kuponą?

Ar nuolaidos kuponas buvo pritaikytas atsiskaitymui už Tavo kelionę, gali patikrinti CityBee programėlėje, pasirinkęs „Meniu“ –> „Kelionių istorija“ –> pasirinkęs konkrečią kelionę –> „Atsisiųsti kelionės išklotinę“.

Jeigu manai, kad įvyko klaida pritaikant nuolaidą kelionei ar turi papildomų pastebėjimų dėl ON nuolaidos taikymo, susisiek su mūsų komanda šiais kontaktais:

Elektroniniu paštu info@citybee.lt;
Per programėlę pasirinkęs „Meniu“ –> „Pagalba“ –> „Pradėti pokalbį“.

Car wash

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Traveling abroad with CityBee

Yes! You can travel with CityBee cars to other EU countries (where CityBee cars are insured). Just first of all you need to contact our team and get our permission.

You can contact the Lithuania team via info@citybee.lt

You can contact the Latvia team via info@citybee.lv

You can contact the Estonia team via info@citybee.ee

Without our permission, you can travel to Lithuania, Latvia, and Estonia with CityBee cars! Leaving a vehicle in another Baltic country you will also be charged additional 79 euros.

What should I do if I want to use the business account in other countries (LT, LV or EE)?

Automobilio švara ilagalaikės rezervacijos metu

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Toyota Corolla

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How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off.
The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

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