Registracija CityBee yra nemokama. Taip pat, nėra taikomi jokie narystės mokesčiai.

Remiantis įmonės politika, paslaugas galime teikti klientams, kurie turi vairuotojo pažymėjimą, išduotą vienoje iš sąraše esančių šalių. Jei Jūsų šalies sąraše nėra – apgailestaujame, tačiau užsiregistruoti negalėsite.

Vairuotojo pažymėjimo pridėjimo proceso metu, kartais sistema gali nukreipti prisijungti į video skambutį.

Nuorodą į šį skambutį gausite SMS žinute ir El. paštu. Gavus šią nuorodą prašome ant jos paspausti ir prisijungti į skambutį šiomis valandomis – 8:00-00:00.

Neprisijungus prie video skambučio per 7 dienas, vairuotojo pažymėjimas nebus sėkmingai patvirtintas.

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Citadele bank: No additional activation of the secure internet shopping is required.

If you also want to use the car sharing service, you must confirm the validity of your driver’s license.

You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.

First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.

Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.

Attention! We do not accept paper form documents.

Yes! To sign an agreement with CityBee, fill the application form:

https://citybee.lt/lt/verslo-klientai/ (For companies operating in Lithuania);

https://citybee.lv/lv/business-clients/ (For companies operating in Latvia);

https://www.citybee.ee/ee/arikliendile (For companies operating in Estonia).

Registration at CityBee is quick and easy. You don’t need to come anywhere – register with the mobile CityBee app and start using it! Registration will take just a few minutes.

To sign up, you need to download the CityBee app to your smart iOS or Android phone.

To register, enter the requested personal data and a valid telephone number to verify signing up.

The final step is to link a payment card to your CityBee account.

If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below. If your country is not on the list – unfortunately you will not be able to register.

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:

Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.

Ühisteenused: You are allowed to park and end the trip in all open Ühisteenused parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.

When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.

You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.

Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.

Pirkti langų skysčio su „Circle-K“ kortele negalima.

Sumažinta finansinė atsakomybė – paslauga, suteikianti galimybę apdrausti savo kelionę. Įvykus eismo įvykiui, kurio metu apgadinama CityBee transporto priemonė, apskaičiuota žalos suma tokiu atveju bus mažesnė, jeigu eismo įvykis susiklostė dėl Tavo kaltės.

Įvykus eismo įvykiui (dėl Tavo kaltės), kai sumažinta finansinė atsakomybė nebuvo įsigyta, tektų atlyginti dėl eismo įvykio padarytą žalą iki 600 EUR.

Įvykus eismo įvykiui (dėl Tavo kaltės), kai sumažinta finansinė atsakomybė buvo įsigyta, žalos atlyginimas neviršys 200 EUR (papildomų mokesčių ieškoki čia).

Sumažintą finansinę atsakomybę galima įsigyti programėlėje prieš pradedant rezervaciją, pasirenkant mokėjimo tarifą. Mokesčio dydis kiekvienam automobiliui nurodytas Mobiliojoje programėlėje.

Kitos sąlygos: sąlyga, sumažinanti žalos, kurią turite atlyginti, dydį, netaikoma, jei žala padaroma tyčia arba dėl didelio neatsargumo. Aplinkybės, kuriomis privalai atlyginti bet kokius mūsų patirtus nuostolius, yra išdėstytos ir išsamiai aprašytos CityBee paslaugų teikimo taisyklėse.

Minimali kelionės kaina – minimali už Paslaugas mokėtina suma, kuri nuskaičiuojama nuo Mokėjimo sąskaitos atrakinus automobilį arba pratęsus rezervaciją (viršijus minimalią sumą, likusi mokėtina suma nuskaitoma ne vėliau kaip kelionės pabaigoje, o nepasiekus minimalios sumos – skirtumas negrąžinamas). Minimali kelionės kaina (jos dydis) kiekvienam automobiliui nurodyta Mobiliojoje programėlėje.

Informuojame, jog atliekame ne senesnius pinigų grąžinimus nei 3 mėnesiai. Pvz:. jei kuro užpylėte ne Circle – K degalinėje, pateikiant prašymą, kuro čekis negali būti senesnis nei 3 mėnesiai.

Kelionės pradžios mokestis – papildomai taikomas visoms „mokėk tiek, kiek nuvažiuoji“ kelionėms (netaikomas kelionės paketams). Mokesčio dydis kiekvienam automobiliui nurodytas Mobiliojoje programėlėje.

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

1. Write to info@citybee.lv

2. Send a photo with a receipt from a gas station

3. Briefly explain the reason why you had to use your own funds

4. Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

There is no registration or account creation fee – you pay for the time of using the vehicle and kilometres; there is also a Trip start fee applicable for each of your trips. Detailed information on prices is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.

We strongly urge you to use CityBee cars responsibly and leave them in good order. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or use of the services.

Prices are available on the webpages:

LT – https://citybee.lt/en/pricing/;

LV – https://citybee.lv/en/pricing/;

EE – https://citybee.ee/en/pricing/.

The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.

Heavy vehicles such as VW Crafter are subjected to a particular Road User Charge when driving at primary roads A1 – A18 in Lithuania. The person driving the vehicles must have a fact of payment: paper or electronic vignette.

Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (it’s size) for each car is indicated in the App.

Additional fees in Lithuania:

• Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App;

• fee for leaving the vehicle in a prohibited place (the fee is applied when the vehicle is left in a prohibited place (where it is forbidden to leave the vehicle under the Road Traffic Rules) and it is forcibly towed to the car storage lot) – 140 EUR;

• Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App

• leaving a vehicle in another country (CityBee zone) fee – 79 EUR;

• the administration fee for road traffic violations – 10 EUR;

• fee for administration of things left behind in the vehicle – 5 EUR.

For cases provided in CityBee Terms of use you will need to compensate the fees related to the caused damage or your debt.

Fines and damages:

If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:

• for allowing other persons to use the Account and (or) to drive, control, or otherwise use the vehicle – EUR 500;

• leaving the vehicle (finishing your trip) outside of the CityBee parking zone in Lithuania – 300 EUR;

• leaving the vehicle (finishing your trip) outside of the CityBee parking zone in other countries – 300 EUR. (You must compensate all the Vehicle transportation and other additional costs incurred by the Company. Terms);

• loss of keys – 120 EUR (You must compensate all key acquisition (production) and programming costs. Terms);

• obligatory car washing (without chemical washing) – 60 EUR;

• obligatory car washing (with chemical washing) – 100 EUR;

• damaged, not repairable tire – 120 EUR;

• smoking inside the car – 70 EUR;

• fuel misappropriation and improper use of fuel card – 300 EUR. (You must compensate damages suffered by the Company in connection with preclusion, prevention, identification, administration of such events, also must compensate for the full value of the misappropriated fuel in addition);

• dangerous, reckless or careless driving – 300 EUR;

• driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when the User consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (for the purposes of these Terms, blood alcohol content or intoxication shall be understood as defined in legal acts) – 2000 EUR;

• false request to the bank that issued the payment card to chargeback the funds debited from the payment card – 50 EUR;

• for leaving a vehicle (i.e., ending the trip) in such a condition that it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking; the vehicle is left stranded; the fuel in the tank is not enough to reach the nearest gas station; the vehicle was left loaded with personal belongings; the vehicle was left with a discharged battery; the vehicle is used after confirming that the trip is complete, i.e., you confirmed in the Mobile App that the trip is over, but you stayed in the vehicle and/or continue to use the vehicle or its equipment, etc. – 70 EUR;

• for leaving the vehicle (i.e., ending the trip) without leaving the key in the vehicle, if within 30 min. from informing you about the collection of the key, the key is not returned – 70 EUR;

• In case of filling the vehicle tank with a wrong fuel, you will have to compensate us for the loss suffered by us for this reason up to 600 EUR. See the Terms.;

• In case the vehicle is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident up to 600 EUR, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding 200 EUR. See the Terms.

  In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to 15000 EUR, if you are 30 years and older – up to 5000 EUR, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding 1000 EUR.

  However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.

Debiting of fines and additional fees We can automatically debit the amount of the fine and/or additional fees indicated in the Pricelist to the payment account linked to your account. They money will be debited to the payment account immediately after a breach is identified, recorded and you are notified about that (via the App or otherwise).

Additional fees in Latvia and Estonia

Parking:

• Leaving a vehicle in another country fee – 79 EUR;

• Penalty for leaving vehicle outside of the permitted area (if the rental fee has not been paid) – 300 EUR;

• Penalty for loss of key – 120 EUR.

Prevent a car from damage and keep it clean and in good order:

• Obligatory car washing (without chemical washing) – 30 EUR;

• Obligatory car washing (with chemical washing) – 100 EUR;

• The amount of your compensable losses if you have caused the accident is up to 600 EUR. The condition limiting your civil liability does not apply in the cases specified and described in the Vehicle, Property Operating Conditions and Liability section of the Terms of use;

• Damaged, not repairable tire – 120 EUR.

Do not smoke inside the car:

• A fine for smoking inside the car – 50 EUR.

Use a given fuel card for CityBee cars only:

• A fine for stealing fuel – 600 EUR.

Please observe road traffic rules and driving etiquette when driving:

• The administration fee for road traffic violations – 10 EUR;

• A fine for dangerous or careless driving – 300 EUR;

• A fine for driving while intoxicated, under the influence of psychoactive or other narcotic substances – 2000 EUR;

• for allowing other persons, who do not have the right to control the vehicle (i.e., persons without a valid driving license), to drive, control or otherwise use the vehicle – EUR 500.

And some more details:

• Taxi is compensated up to 5 EUR;

• Trip start fee 0,5 EUR.

In case the vehicle is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident up to 600 EUR, in the case a reduced financial responsibility was purchased in the Mobile App – an amount not exceeding 200 EUR. . However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full.

We can automatically debit the amount of the fine and/or additional fees indicated in the Pricelist to the payment account linked to your account. They money will be debited to the payment account immediately after a breach is identified, recorded and you are notified about that (via the App or otherwise).

All the above-indicated amounts are net of the VAT, which will be added in the cases and under procedure laid down by applicable legal acts.

”My wallet” is used only in Lithuania and Estonia.

“My wallet‘‘ is a virtual wallet that can be topped up. You can top Your wallet up with CityBee credits worth 25, 50 or 100 Euros. It can be done multiple times and wallet‘s capacity is not limited.

Primarily all payments for the trip will be made from your “Wallet” – the total amount will be deducted from your wallet and only if the credit balance is insufficient, the money will be charged from Your bank card that is linked to your account.

If you have active CityBee credits in Your wallet, payments automatically will be made from it – there is no possibility to change the payment method.

The price calculator gives you the opportunity to calculate the trip price before the start of the journey if you choose the “pay as you go” option.

You can calculate the price of the trip for the “pay as you go” option here:

Price calculator CityBee Lithuania

Price calculator CityBee Latvia

Price calculator CityBee Estonia

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

To get started with CityBee, you must link a payment card to your CityBee account.
You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip or during your trip, depending on the length of your journey.

A linked payment card should allow making automatic payments from the client’s account linked to a card.

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Danske bank: No additional activation of the secure internet shopping is required.

6. Citadele bank: No additional activation of the secure internet shopping is required.

The usage time of the car starts from the moment of unlocking the car or when you click “extend the reservation” and ends when the car is locked via the smartphone app.

Each time you use CityBee, you are able to choose “pay as you go” or prepaid packages:

Pay as you go – you can calculate the price of the trip here:
Price calculator CityBee Lithuania

Price calculator CityBee Estonia

Price calculator CityBee Latvia

Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.

Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.

You can find all of the available packages in the CityBee app.

There is no extra charge for fuel and insurance – we take care of it.

All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.

You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.

You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy vignette if the vehicle weights more than 3500kg.

You can purchase the vignette here: https://www.teetasu.ee/

Car screenwash can not be purchased with a „Circle-K“ card.

Reduced financial liability is a service that allows you to insure your trip from 0.99 EUR, so that in the event of a road traffic accident in which a CityBee vehicle is damaged, a smaller amount of damages should be covered if the accident is your fault.

In a situation where the reduced financial responsibility has not been purchased – if the vehicle was damaged in a road traffic accident due to your fault, you should compensate the damages caused as a result of the road traffic accident up to 600 EUR.

In a situation where reduced financial liability has been purchased – if the vehicle was damaged in a road traffic accident due to your fault, the compensable amount will not exceed 200 EUR. (See CityBee extra fees.)

The reduced financial responsibility can be purchased in the application before starting the reservation by choosing a payment tariff.

Other conditions: A condition that reduces the amount of damages you are liable for does not apply if you caused the damage to us intentionally or through gross negligence. The circumstances in which you are required to indemnify us for any loss we incur are set out and detailed in the CityBee Terms and Conditions under ‘Vehicle, Property Operating Terms and Liability’.

Radaro funkcija „CityBee“ programėlėje padeda klientui pirmam sužinoti, ar kuris nors iš „CityBee“ automobilių yra šalia jo buvimo vietos konkrečiu pasirinktu laiku.

Radaro funkcijos ikonėlę galite rasti programėlės skiltyje “Paieška”, tarp P ikonėlės ir filtro ikonėlės. Kai sėkmingai aktyvuosite radarą, šis pataps oranžinės spalvos.

Minimalus radaro atstumas – 100 metrų, o maksimalus – 800 kilometrų.

Aktyvuodami radarą galite pasirinkti vieną iš dviejų galimybių:

Pranešimas be automatinės rezervacijos – nurodytu laiku ir atstumu pasirodžius „CityBee” automobiliui, programėlė jums išsiųs apie tai informuojantį pranešimą.

Automatinė rezervacija – nurodytu laiku ir atstumu pasirodžius „CityBee“ automobiliui, automobilis automatiškai bus rezervuojamas kliento vardu, parinkus “Mokėk tiek, kiek važiuoji” kainodarą. Kainodarą galima keisti po automobilio rezervacijos. Automobilio rezervacija lieka nemokama iki nemokamo rezervavimo laikotarpio pabaigos (15 min.).

Papildoma informacija:

Radaro funkcija veiks ir toliau, net jei automobilis bus rezervuotas, kol naudotojas jo neišjungs rankiniu būdu. Aktyvuota radaro funkcija aptinka tik tuos automobilius, kurie patenka į esamą kliento lokaciją ir pasirinktą atstumą.

Jei automobiliu norite naudotis ilgiau nei kelionei iš taško A į tašką B, tarpinėse stotelėse automobilį užrakinkite rakteliu, o raktelius pasiimkite su savimi. Nenutraukite kelionės programėlėje. Prireikus, kelionę galėsite bet kada tęsti tuo pačiu automobiliu. Programėlėje užbaikite kelionę tik tada, kai juo nebenorėsite naudotis. Turėkite omeny, kad užrakinus automobilų rakteliu, jei jis stovi kurį laiką nenaudojamas, bet jūs neužbaigėte rezervacijos per programėlę, kelionės laiko kaina ir toliau bus skaičiuojama.

Užpylus kuro CityBee automobilyje, kai jo degalų atsargos sumažėja iki 1/4 bako tūrio, prie paskyros priskiriamas 4 EUR nuolaidų kuponas.

DĖMESIO! Kuponą už kuro papildymą galima gauti tik kartą per kelionę papildžius pilną baką kuro ir tik tada, kai bako likutis yra mažesnis nei 25%.

Kaip papildyti degalų atsargas: https://intercom.help/citybee/lt/articles/4890184-ar-reikia-moketi-uz-degalus.

Minimali kelionės kaina negali būti apmokėta nuolaidomis, jos bus pritaikytos tik viršijus sumą ateities kelionės metu.

Ačiū, kad rūpinatės bitutėmis!

Užsirezervavus automobilį prasidės nemokama 15 min. rezervacija, tačiau automobilį galite užsirezervuoti ir ilgesniam nei 15 min. laikotarpiui.

Jei rezervaciją norite pratęsti – aktyvioje rezervacijoje pasirinkite pilką laukelį su ,,+” ikona ir ,,Pratęsti rezervaciją”.

Pratęsus rezervaciją, po nemokamų 15 min. jums bus pradedamas skaičiuoti mokamas rezervacijos laikas. Viena mokamos rezervacijos minutė kainuoja tiek pat, kiek viena pasirinkto automobilio naudojimo minutė.

Šios rezervacijos maksimali trukmė – 24 valandos. Jei per šį laiką neatrakinsite automobilio mobiliojoje programėlėje pasirinkdami mygtuką „Atrakinti”, rezervacija nutrūks, tačiau už ją turėsite sumokėti. Mokamą rezervaciją galite nutraukti – tokiu atveju, mokėsite tik už panaudotą mokamos rezervacijos laiką.

Pradedant kelionę su CityBee, turi galimybę rinktis:

• mokėk tiek, kiek nuvažiuoji – už minutes, valandas, parą, kilometrus;

• įsigyk išankstinį paketą.

Mokėk tiek, kiek nuvažiuoji – mokėk už nuvažiuotus kilometrus bei kelionės laiką jos pabaigoje.

Įsigyk kelionės paketą už fiksuotą kainą – jame bus nurodytas konkretus kelionės laikas ir kilometrai, kuriuos galėsi nuvažiuoti už fiksuotą kainą. Kelionės paketai leis sutaupyti, ypatingai vykstant į ilgesnę kelionę – už analogišką nuvažiuotą atstumą ir laiką mokėsi pigiau nei keliaudamas Tau jau įprasta „mokėk tiek, kiek važiuoji“ kaina.

Jei nutiktų taip, kad užsisakęs kelionės paketą viršysi į paketo kainą įskaičiuotus kilometrus ir / arba laiką, kelionę galėsi tęsti toliau. Už kiekvieną viršytą kelionės minutę ir / arba kilometrą mokėsi tiek, kiek nurodyta prie paketo. Fiksuota paketo kaina bus nuskaičiuota prieš pradedant kelionę, o kainą už viršytus kilometrus ir / arba laiką nuskaičiuosime kelionės pabaigoje.

Taip pat kelionę galėsi tęsti toliau, įsigydamas vieną ar kelis papildomus paketus, nebaigęs savo aktyvios rezervacijos. Jei nuspręsi baigti savo kelionę dar neišnaudojęs pakete nurodyto laiko ir / arba kilometrų, šis likutis nebus kompensuojamas.

Kelionės paketuose nurodyta diena yra 24 valandos.

Kelionės paketus galite peržiūrėti CityBee programėlėje ir čia.

How to order a car with delivery?

• Fill out the order form – at least 12 hours before the delivery of the car.

• We will contact you after receiving the order.

• Car delivery is free.

• The cost of the selected prepaid package will be applied in the first minute.

• The service cannot be canceled if there are 3 hours or less left until the scheduled delivery. If the service is canceled within this time period, the selected prepaid package will be charged.

With which CityBee tariff can I order a car with delivery?

You can order a car only by choosing one of the prepaid packages, which are at least 24 hours. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the “Pay as you go” tariff.

Why order a car with delivery?

Order a car and be worry-free! You won’t have to worry about whether the CityBee car will be nearby at the desired time, what model the car will be, whether it will be clean, whether it will be in perfect technical condition – we will take care of all this before delivery!

Important:

Car with delivery is available in LV and EE countries only.

When ordering a car with delivery, the car includes fuel, insurance, the possibility to use the Riga Traffic parking lot free of charge, cleanliness, disinfectants, road vignettes and technical service.

In case of additional conditions (e.g. additional child seat) during delivery, information about its necessity must be provided in the comment.

The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.

The radar function icon is located between the P icon and the filter icon in the main menu section of the application. When you click on the icon and activate the radar, it will turn orange.

The minimum radar distance is 100m, the maximum – 800m.

The radar function has two modes:

Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.

Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).

Other details:

The radar function will continue to work even if the car is reserved until the user turns it off manually. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

The fuel is refilled at any Circle K gas station (you have to pay for the fuel with the CityBee fuel card found inside the car)!

Stickers indicating the type of fuel suitable for the car can be found on the sun visor and on the fuel tank cap (inside and outside).

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

You can check the CityBee zones in CityBee app by clicking on the letter “P” icon under the map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

When reserving a car, you have two options:

1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation – a car can be reserved for more than 15 minutes.

In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.

If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from.

During long-term reservation, without ending the trip, you can leave the van in CityBee green parking zones.

You can view the van zones in the CityBee app.

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

• Go to the Švaros Broliai tunnel car wash and wash your car for free;

• Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

• Go to the Švaros Broliai tunnel car wash and wash your car for free;

• Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

• Go to the Švaros Broliai tunnel car wash and wash your car for free;

• Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report the damage in the app by pressing the Report a problem button during an active reservation. If you report it through the CityBee app, you do not need to send photos of the damage through other channels.

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

• Go to the Švaros Broliai tunnel car wash and wash your car for free;

• Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

The areas highlighted on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”. Also, please do not leave CityBee cars in underground, multi-store parking lots, private driveways, prohibited parking zone regulated by time or on the lawn.

Green zone

You can always leave your Bee here if you follow the traffic rules, and do not park in disabled, reserved areas, apartment associations and special permit areas.

Important – green areas for cars, cargo, and electric cars are different.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

It is not permitted to leave your Bee here. Ending the trip in the prohibited areas might result in a fine. Areas not separated by color are also not CityBee areas and Bees cannot be left in them. Bees must return to the beehive.

You can check the CityBee zones in CityBee app by clicking on the letter “P” icon under the map.

With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).

• Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Gargzdai, Klaipeda, Palanga, Kretinga, Neringa) is free of charge only in CityBee zones (indicated in the mobile application).

• Parking in the city parking lots in Latvia (Riga, Liepāja, Jelgava, Ogre, Sigulda, Olaine, Ādaži, and Jūrmala (Jurmala)) is free of charge.

• Parking in the city parking lots in Estonia (Tallinn) is free of charge in the city’s parking spaces (except Old Town) and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map.

If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.

You can travel between Baltic countries: Lithuania, Latvia and Estonia, but for leaving car in other country you will be charged 79 euros.

* You can find all toll roads in Lithuania here. and purchase the vignette here.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.

You can purchase the vignette here.

VW Crafter, VW e- Crafter and MAN TGE

Cargo area measurements:

Length – 3201 mm.;

Height – 1961 mm.;

Width – 1832 mm.;

Width between wheelhouse – 1380 mm..

VW Crafter load capacity is up to 1411kg.

VW e- Crafter load capacity is up to 950kg.

Renault Master

Cargo area measurements:

Height – 1894 mm.;

Width – 1765 mm.;

Length – 3733 mm.

Car measurements:

Height – 2488 mm.;

Width – 2470 mm.;

Length – 6225 mm.

Load capacity is up to 1434kg.

Ford Transit

Cargo area measurements:

Height – 1886 mm.;

Width – 1784 mm.;

Length – 3494 mm;

Width between wheelhouse – 1392mm.

Car measurements:

Height – 2547 mm.;

Width – 2059 mm.;

Length – 5981 mm.

Load capacity is up to 1220kg.

When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The discount is given just once during your trip.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

Minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you need to keep the car reserved for longer – you can choose to extend your reservation by clicking “Extend the reservation”.

The price for extended reservation costs as much as the time price for that specific car displayed in the price list.

The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting “Unlock” in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.

For your convenience, we now offer prepaid trip packages that include fixed time with fixed kilometers.

By choosing prepaid packages, you will pay less than the usual fare with the same distance and time in the “pay as you go” option.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

A day mentioned in the trip packages is 24 hours.

You can find the packages and prices in the CityBee app, also, the prices of prepaid packages can be viewed here: https://citybee.lv/en/packages/.

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.

If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €600. If the damage caused to the car is more than €600, the CityBee customer only needs to pay the maximum amount of financial liability of €600, even when the losses incurred are higher.

In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.

In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.

Link to the law governing the CMTPLI in Lithuania;

Link to the law governing the CMTPLI in Latvia;

Link to the law governing the CMTPLI in Estonia.

If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.

If the traffic accident occurs due to the CityBee driver, the following options are available:

1. If the damage done amounts to less than the maximum financial liability (€600), the driver who damaged the car will be issued an invoice based on the based on the damage that our company has experienced.

2. If the damage caused to the car is more than €600, the CityBee customer is subject to financial liability of €600.

In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.

Inform us by phone and a CityBee superhero will help you!

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 65460;

Contacts in Estonia: +372 600 0160.

If the culprit is another road traffic participant you will not have to pay for the damage that our company has experienced.

If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage our company has experienced. The maximum amount of compensatory damages is €600.

In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.

The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence. The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.

In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.

Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.

ATTENTION!

When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.

An example of the filled out accident statement:

In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;

In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;

In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.

You can also fill out the accident statement online:

In Lithuania https://draudimoivykiai.lt/;

In Latvia https://www.ltab.lv/spapp/;

In Estonia https://pood.seesam.ee/et/claims/mtplclaim.

Eismo įvykio deklaraciją pildykite čia: https://draudimoivykiai.lt/.

Atsitikus eismo įvykiui, elkitės pagal Lietuvoje galiojančias kelių eismo taisykles. Jeigu eismo įvykis nėra sudėtingas, jame dalyvauja tik du automobiliai, nėra nukentėjusiųjų ir abu automobiliai registruoti Lietuvoje, eismo įvykio deklaraciją galite pildyti savarankiškai.

Eismo įvykio deklaracijos pildymas internetu:

Deklaracijos pildymas internetu ne tik skatina tvarumą, bet ir užtikrina, kad eismo įvykis bus greitai ir patogiai užregistruotas.

Eismo įvyko deklaraciją galima pildyti ir iš vieno, ir iš dviejų skirtingų išmaniųjų įrenginių. Pildant iš dviejų skirtingų įrenginių abu eismo įvykio dalyviai turi galimybę supildyti savo asmeninę informaciją ir taip eismo įvykio deklaraciją užpildyti dar greičiau. Pildant deklaraciją dviem įrenginiais, kiekvienas vairuotojas užpildys savo duomenis, o programėlė, atpažinusi eismo įvykio dalyvių transporto priemones, susies juos į vieną bendrą dokumentą.

Norint sklandžiai užpildyti eismo įvykio deklaraciją internetu, turite suteikti leidimą programai naudoti jūsų kamerą ir lokacijos duomenis.

Popierinės eismo įvykio deklaracijos pildymas:

Taip pat galima braižyti eismo įvykio schemą bei pildyti popierinę eismo įvykio deklaraciją, kurią rasite daiktadėžėje. Jei yra nesutarimų dėl eismo įvykio dalyvių kaltės, kviečiama policija.

Kiekvienoje deklaracijos formoje turėtų būti nurodytas eismo įvykio kaltininkas ir nukentėjusi transporto priemonė. Schemoje būtina nurodyti kiek ir kokios transporto priemonės susidūrė.

SVARBU!

Pildant eismo įvykio deklaraciją nepamirškite, jog abu dalyviai turi nurodyti savo kontaktus, pasiimti po deklaracijos kopiją bei ją pasirašyti (nukentėjęs dalyvis pasirašo tik 15 laukelyje). Taip pat nepraleiskite aplinkybių srities – ją užpildyti yra privaloma.

Užpildytos eismo įvykio deklaracijos PAVYZDYS:

Tikrai taip! Kelionę naudodamiesi BeePool galite vykdyti tiek su CityBee, tiek su savo asmeniniu automobiliu.

Jeigu nuspręsite vairuoti savo automobilį, prieš kelionę įsitikinkite, kad jis yra techniškai tvarkingas ir turi visus reikiamus dokumentus. Kelionės metu privaloma turėti transporto priemonės registravimo ir techninės apžiūros dokumentus, transporto priemonių valdytojų privalomojo civilinės atsakomybės draudimo polisą bei kitus reikiamus dokumentus. Atkreipiame dėmesį, kad CityBee minėtų dokumentų prieš kelionę netikrina, o bendrakeleiviai vairuotojo jų paprašyti gali bet kuriuo kelionės metu.

Visas grįžtamasis ryšis yra labai laukiamas. Pasidalinti savo patirtimi galite programėlėje paspaudę „Meniu“ –> „Pagalba“ –> „Pradėti pokalbį“ arba el. paštu info@citybee.lt.

Primename, jog CityBee nenagrinėja BeePool naudotojų tarpusavio pretenzijų dėl naudotojų veiksmų ar neveikimo, bendrų kelionių, skelbimų, naudotojų pateikiamos informacijos, tarpusavio bendravimo skelbimų lentoje ar kitų klausimų.

Jeigu norite atšaukti savo rezervaciją vykti kartu, tai galite padaryti susirašinėjimo su vairuotoju skiltyje, prie patvirtintos rezervacijos paspaudę „Atšaukti rezervaciją“.

Atšaukti kelionę galite bet kuriuo metu prieš kelionės pradžią.

Tai galite padaryti programėlėje, „BeePool“ skiltyje, prie savo kelionių pasirinkę kelionę, kurią norite atšaukti, ir paspaudę „Atšaukti kelionę“. Atkreipiame dėmesį, kad vairuotojas privalo asmeniškai susisiekti su visais keleiviais, kurių rezervacijas patvirtino, ir suderinti naujas kelionės sąlygas.

Vairuotojas gali paprašyti bendrakeleivių padengti dalį kelionės išlaidų. Kelionės išlaidų kompensavimas yra grįstas vairuotojo ir bendrakeleivių susitarimu.

Programėlė suteikia galimybę asmeniškai bendrauti su keleiviais ar vairuotoju:

• Jeigu esate vairuotojas – susirašinėjimų skiltyje matysite visus keleivius, kurių rezervaciją patvirtinote, ir tokiu būdu galėsite tiesiogiai su jais susisiekti;

• Jeigu esate keleivis – susirašinėjimų skiltyje matysite vairuotoją, kuris priėmė Jūsų užklausą, ir galėsite su juo susisiekti.

Susirašinėjimo galimybė keleiviams atsiranda ne tik pateikus rezervacijos užklausą, bet ir prieš jos pateikimą – tokiu būdu keleivis gali vairuotojo pasiteirauti papildomos informacijos apie kelionę.

Paieškos laukelyje įveskite Jus dominantį kelionės maršrutą (pvz., Kaunas – Klaipėda) ir sistema padės surasti tokiu maršrutu planuojančius keliauti asmenis. Pasirinkite Jums tinkamiausią kelionės variantą, paspauskite ant jo ir rezervuokite vietą. Kai vairuotojas patvirtins Jūsų rezervaciją, gausite pranešimą programėlėje. Vieta automobilyje – Jūsų!

Jei prieš rezervuojant vietą kyla papildomų klausimų, galite susisiekti su vairuotoju –pasirinkite skiltį „Pokalbis“, esančią šalia skilties „Rezervuoti vietą“.

Pasirinkę BeePool ikoną paspauskite „Sukurti kelionę“ ir įveskite visą reikiamą informaciją: kelionės pradžios tašką ir tikslą, išvykimo laiką, laisvų vietų automobilyje skaičių. Taip pat galite nurodyti kelionės išlaidas asmeniui ar pridėti papildomą komentarą apie kelionės vykdymo lūkesčius ar kitą svarbią informaciją. Baigę vesti informaciją, paspauskite „Sukurti“.

Belieka sulaukti norinčių keliauti kartu. Gavę vietų automobilyje rezervacijos pranešimus, nedelskite jų patvirtinti.

BeePool galite rasti CityBee programėlės pagrindiniame lange, kairiajame viršutiniame kampe. Tereikia paspausti grupę žmonių vaizduojančią ikonėlę.

BeePool leidžia paprastai ir greitai pakviesti bendrakeleivius jungtis prie planuojamos kelionės arba atrasti sau palankų maršrutą.

BeePool yra CityBee projektas, skatinantis sumažinti spūstis, taršą ir sutaupyti lėšas!

Visi fiziniai CityBee klientai, sutikę su CityBee naudojimosi taisyklėmis ir per paskutinius tris mėnesius CityBee kelionėms išleidę 90 EUR ar daugiau, yra automatiškai įtraukiami į ON.

Bendrovės organizuojamų akcijų metu taikomi kitokie nuolaidų dydžiai. Akcijos skelbiamos interneto svetainėje ir (arba) mobiliojoje programėlėje.

ON – tai kaupiamoji nuolaidų sistema, kuri dalį sumos, išleistos keliaujant su CityBee automobiliu, sugrąžins Tau po kiekvienos kelionės nuolaidos kuponų forma. Nuolaidos kuponus galėsi panaudoti ateities kelionėms ir taip sutaupyti.

Nuolaidos dydis priklausys nuo Tau priskirto ON lygio – šis atitinkamai bus nustatomas priklausomai nuo sumos, kurią Tu išleidai keliaudamas su CityBee automobiliu per paskutinius tris kalendorinius mėnesius.

Tikrai taip.

Žinoma! Nuolaidos kuponus gausi po kiekvienos kelionės, tačiau panaudoti juos galėsi bet kada per jų galiojimo laikotarpį. Savo „CityBee ON“ skiltyje rasi visus gautus nuolaidos kuponus. Jeigu nuolaidos kuponus nori kaupti – paspausk mygtuką „Kaupti“ (jį gali rasti CityBee programėlėje, paspaudęs „Meniu“ ir pasirinkęs skiltį „CityBee ON“). Tik nepamirški, kad kiekvienas nuolaidos kuponas galioja tik tris mėnesius nuo jo gavimo.

Kai sukauptus nuolaidos kuponus norėsi panaudoti, paspausk mygtuką „Pritaikyti“.

Suteikti nuolaidos kuponai galioja 3 mėnesius nuo jų gavimo. Tiksli kupono galiojimo data nurodyta „CityBee ON“ skiltyje CityBee programėlėje.

Norėdamas panaudoti sukauptus ON nuolaidų kuponus, turi juos aktyvuoti dar prieš kelionę, t. y. prieš rezervuojant norimą automobilį kelionei. Tai gali padaryti CityBee programėlėje, paspaudęs „Meniu“ ir pasirinkęs skiltį „CityBee ON“. Ten turėsi paspausti mygtuką „Pritaikyti“.

Jeigu sukauptus ON nuolaidų kuponus aktyvuosi tuo metu, kai turėsi aktyvią rezervaciją, t. y. po automobilio rezervacijos ar kelionės metu, nuolaidos kuponas bus panaudotas tik kitos kelionės metu.

Su ON nuolaidos kuponais negalima atsiskaityti už praeities keliones ar įsigyti dovanų kuponų.

Nuolaidos kuponai Tau suteikiami po kiekvienos kelionės. Nuolaidos kuponus bei jų galiojimo terminą gali rasti CityBee programėlėje, paspaudęs „Meniu“ ir pačiame viršuje pasirinkęs „CityBee ON“ skiltį. Nuolaidų kuponai išdėstyti pagal jų galiojimo laiką, viršuje – greičiausiai pasibaigsiantys nuolaidų kuponai.

Lygis yra apskaičiuojamas neįtraukiant kitų Tau suteiktų nuolaidų.

Pavyzdžiui, jeigu Tavo kelionės galutinė kaina 55 EUR, bet sumokėjai tik 50 EUR, nes turėjai 5 EUR nuolaidos kuponą, į ON lygio apskaičiavimą įeis tik 50 EUR.

Apie Tau priskirtą lygį kiekvieną mėnesį būsi informuotas pranešimu CityBee programėlėje. Taip pat informaciją apie ON lygį visada gali pasitikrinti CityBee programėlėje esančioje kaupiamosios nuolaidos skiltyje, kurią rasi paspaudęs „Meniu“.

ON lygis yra apskaičiuojamas pagal sumą, išleistą per paskutinius tris kalendorinius mėnesius keliaujant su CityBee automobiliu.

Iš viso yra trys ON lygiai:

• ON1 – einamąjį mėnesį skiriama 3 % kaupiamoji nuolaida po kiekvienos kelionės (išleidus nuo 0 EUR iki 210,99 EUR per paskutinius 3 mėn.);

• ON2 – einamąjį mėnesį skiriama 5 % kaupiamoji nuolaida po kiekvienos kelionės (išleidus nuo 211 EUR iki 450,99 EUR per paskutinius 3 mėn.);

• ON3 – einamąjį mėnesį skiriama 7 % kaupiamoji nuolaida po kiekvienos kelionės (išleidus nuo 451 EUR per paskutinius 3 mėn.).

Lygis nesikeičia einamojo mėnesio metu – jis perskaičiuojamas pirmąją kiekvieno kalendorinio mėnesio dieną. Pavyzdžiui, gruodžio mėnesį esi ON1 lygyje ir Tau priklauso 3 % kaupiamoji nuolaida, bet per paskutinius tris mėnesius, įskaitant gruodį, išleidai 250 EUR CityBee paslaugoms, todėl sausio 1-ąją dieną Tau bus priskirtas ON2 lygis ir sausio mėnesį Tau galios 5 % kaupiamoji nuolaida.

Jeigu Tavo kelionė vyko kalendorinių mėnesių sandūroje (pavyzdžiui, pradėjai gruodžio 29-ąją, o užbaigei sausio 5-ąją), kelionės išlaidos apskaičiuojant ON lygį bus priskiriamos tam mėnesiui, kurio metu kelionę pabaigei.

Bendrovės organizuojamų akcijų metu taikomi kitokie nuolaidų dydžiai. Akcijos skelbiamos interneto svetainėje ir (arba) mobiliojoje programėlėje.

Į sąskaitą faktūrą yra įtraukiama faktiškai sumokėta suma, todėl pritaikyta nuolaidos kuponų suma sąskaitoje faktūroje neatsispindės. Sąskaitą faktūrą gausi įprastai – vieną kartą per dvi savaites.

Ar nuolaidos kuponas buvo pritaikytas atsiskaitymui už Tavo kelionę, gali patikrinti CityBee programėlėje, pasirinkęs „Meniu“ –> „Kelionių istorija“ –> pasirinkęs konkrečią kelionę –> „Atsisiųsti kelionės išklotinę“.

Jeigu manai, kad įvyko klaida pritaikant nuolaidą kelionei ar turi papildomų pastebėjimų dėl ON nuolaidos taikymo, susisiek su mūsų komanda šiais kontaktais:

• Elektroniniu paštu info@citybee.lt;

• Per programėlę pasirinkęs „Meniu“ –> „Pagalba“ –> „Pradėti pokalbį“.

Sukaupti nuolaidos kuponai nėra keičiami į pinigus.

Galimybės perduoti sukauptus nuolaidų kuponus kitam CityBee klientui nėra. Patiksliname, jog sukauptų nuolaidos kuponų taip pat negali perkelti į kitas savo paskyras, pavyzdžiui, savo įmonės paskyrą ar į savo latvišką / estišką CityBee paskyrą.

Please note that this service is provided in Lithuania only.

From 07/01/2023 to 12/31/2025, there is no need to pay road user tax when driving commercial electric vehicles on main roads.

1. Atidarykite CityBee mobiliąją programėlę.

2. Apatinėje juostoje spustelėkite „Meniu“.

3. Paspauskite „ Virtuali piniginė“.

4. Pasirinkite „Nuolaidų kuponai“.

5. Įveskite nuolaidos kupono kodą ir spauskite ,,Pridėti”.

Saugių kelionių!

Keturiais ratais varomų lengvųjų automobilių savo parke neturime.

CityBee automobiliu, neturint 2 metų stažo, naudotis galima! Tačiau būtina pasirūpinti asmeniniu ,,Klevo lapo‘‘ magnetiniu lipduku, kurį turite prisiklijuoti įprastoje vietoje – ant automobilio galo. Primename, jog pabaigę kelionę, nepamirštumėte nusikijuoti lipduko.

A CityBee gift card is a great way to escape from routine and give someone an adventure.

You can purchase CityBee gift card here by following all the necessary steps:

1. Choose the desired design

2. Specify the value of the gift

3. Make a payment

4. Enter your e-mail address to receive the gift card

5. The CityBee gift card is yours!

If you want to purchase several CityBee gift cards, please contact us by writing to info@citybee.lv

CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.

The permission request must be sent to the general email addresses:

You can contact the LT team via info@citybee.lt;

You can contact the LV team via info@citybee.lv;

You can contact the EE team via info@citybee.ee.

Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.

Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 79EUR. The charge is applicable regardless of the registration number of the car.

Please note that leaving your car outside the zones marked in the CityBee app outside LT, LV or EE is subject to a fine of 300EUR. In addition, you will have to pay for any additional transport and other additional costs we incur.

Smoking is prohibited in CityBee cars. A fine for smoking in a car is €70.

CityBee bees are new (not older than 2 years), technically sound cars. Including the practical Toyota Yaris, the comfortable Nissan Qashqai, and the cargo Fiat Ducato. You can see the models of cars currently in CityBee Park here:

CityBee park in Lithuania https://citybee.lt/lt/transportas;

CityBee park in Latvia https://citybee.lv/en/transport/;

CityBee park in Estonia https://citybee.ee/en/transport/.

Pets can only be carried in cars in special pet transport boxes. Also, please make sure of the cleanliness and leave the car the way you would like to find it.

Yes. Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

• Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.

  

• You will be directed to the Help center, select ,,Live chat“.

  

• When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.

  

• Select ,,See previous” and You will see all Your previous conversations in the live chat.

  

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.

Email for CityBee LT damages info@citybee.lt;

Email for Citybee EE damages info@citybee.ee;

Email for Citybee LV damages info@citybee.lv.

1. Open the mobile CityBee app.

2. Click „Menu“ on the bottom bar.

3. Press „My wallet“.

4. Choose „Discount coupons“.

5. Click the „+“ sigh in the upper right corner.

6. Enter the coupon code you received and press „Add discount“.

At the moment we do not have any cars which would be 4 wheel drive.

You can use CityBee cars without 2 years of driving experience! However in Lithuania and Estonia, it is necessary to bring a personal “Maple Leaf” magnetic sticker, which You have to stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of Your trip.

Yes.

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

If settlements are successful – the duration is unlimited.

Currently, CityBee offers a long-term car rent and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain.

How long can a person use a car?

If settlements are successful – the duration is unlimited.

What is the amount of time you will be charged for a trip when the car is used by an individual?

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.

CityBee Lithuania: +37070077084;

CityBee Latvia: +371 27265460;

CityBee Estonia: +372 600 0160.

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

• Go to the Švaros Broliai tunnel car wash and wash your car for free;

• Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

• Go to the Švaros Broliai tunnel car wash and wash your car for free;

• Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

You really won’t have to worry: if the need arises, the CityBee team will contact you and take care of everything. In case you have any problems, you can always call and we will help you immediately!

CityBee Lithuania: +37070077084;

CityBee Latvia: +371 27265460;

CityBee Estonia: +372 600 0160.

Norint atnaujinti telefono numerį programėlėje, tereikia: spausti Meniu > Mano profilis > Telefono numeris. Įveski savo naują telefono numerį ir įrašyk verifikacijos kodą, kurį gausi SMS žinute į naująjį telefono numerį.

Jeigu nori pakeisti savo telefono numerį, bet negali prisijungti prie programėlės, prašome su mumis susisiekti el. paštu iš paskyroje registruoto el. pašto adreso. Laiške nurodyk savo naująjį telefono numerį ir paskyroje jį atnaujinsime mes.

Jeigu neturi prieigos prie paskyroje registruoto el. pašto adreso, susisieki su mūsų klientų aptarnavimo pagalba.

Dėmesio! Siekdami apsaugoti tavo paskyrą ir užkirsti kelią sukčiavimui, keisdami telefono numerį panaikinsime pridėtą vairuotojo pažymėjimą ir visas pridėtas mokėjimo korteles. Pridėk savo vairuotojo pažymėjimą ir mokėjimo kortelę iš naujo ir galėsi vėl naudotis CityBee paslaugomis.

Mūsų el. pašto adresas: info@citybee.lt.

Savo prašymą dėl savo teisių įgyvendinimo (kiek tai susiję su Paskyra) mums galite pateikti šiais būdais:

• pateikę prašymą elektroniniu paštu info@citybee.lt iš el. pašto, kuris yra registruotas jūsų CityBee paskyroje, kurią norite pašalinti;

• pateikę prašymą elektroniniu paštu info@citybee.lt, pasirašytą kvalifikuotu el. parašu (pvz., naudojant „Smart-ID“ arba „M. parašą“);

• CityBee programėlėje pasirinkus Meniu -> Mano profilis -> Ištrinti mano paskyrą.

Jeigu esate verslo klientas prašome atsiųsti laisva forma parašytą raštą, teigianti jog norite nutraukti transporto priemonių nuomos ir paslaugų teikimo sutartį su UAB “Prime Leasing” (į.k.302565318). Nurodykite prašymo datą, pasirišančio asmens vardą, pavardę ir padėkite parašą.

You should change your CityBee self-service password. You can do this on the website by clicking “I forgot / I want to change the password.” The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

LT self-service: https://selfservice.citybee.lt/#/login;

LV self-service: https://selfservice.citybee.lv/;

EE self-service: https://selfservice.citybee.ee/.

We do not and cannot know your password. Your password is encrypted and we have neither the ability nor the right to check this information. To change the CityBee self-service password, click on “I forgot / want to change my password” on the website. The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

Lithuania self-service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

You are subject to the following agreements, procedures, and policies:

In Lithuania:

Terms of Use

Application Privacy Policy

Website Privacy Policy

Cookies Policy

In Latvia:

Terms of Use

Application Privacy Policy

Website Privacy Policy

In Estonia:

Terms of Use

Application Privacy Policy

Website Privacy Policy

Cookies Policy

By registering in the CityBee system, you confirm that you have read and agree to the terms of use and privacy policy. If you had not done that, you would not be able to use CityBee services.

Even after the termination of our contract, the General Data Protection Regulation (BDAR) gives us the right, while other legislation obliges us to keep information about the contract and its performance. Therefore, we will store your personal data from 3 months to 10 years after the termination of the contract.

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

We use your personal identification number to identify you, enter into and enforce an agreement with you, and provide you with CityBee vehicle sharing services. We also process your personal identification number on the basis of our legitimate interest.

The CityBee Privacy Policy (published at https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.

The CityBee Privacy Policy (https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

You can change your email address in the mobile app.

Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.

You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

If You want to change the phone number registered in CityBee, send us a request by email, using the email, that You provided in the CityBee system and specify Your new phone number. After receiving your request, we will change it.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card newly and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

Yes, the company account administrator can add and remove users (employees) in the CityBee self-service center.

To add employees, log in to self-service center and select Company Employees -> Add User.

IMPORTANT! Employee email address cannot be duplicated with an e-mail already registered in the system.

To remove employees, from using the services on behalf of the company, after logging in to the self-service center select “Company employees” and press the trashcan can icon next to the employee.

Yes, the company account administrator will have the right to see trip reports and invoices issued by employees who have been given the opportunity to use CityBee services.

The administrator appointed by the company will be able to monitor the travel reports after logging in to the self-service center and clicking on ,,Trips”. These reports can be downloaded in Excel format by choosing ,,Export.”

According to the current regulations of the company, both natural persons and companies pay for services with the linked payment card or by topping up the CityBee virtual wallet. For special conditions, please contact us by e-mail:

In Lithuania: b2b@citybee.lt
In Latvia: info@citybee.lv

In Estonia: info@citybee.ee

Each company is assigned a limit of the amount that can be used for CityBee services per month. If you need a higher limit, add a company card at the CityBee self-service or top up the CityBee virtual wallet. In this case, your spending limit will depend on the funds available on the card or the amount you have added to the CityBee virtual wallet.

Only the administrator appointed by the company has the right to add a payment card and see its data.

To add a payment card, follow these steps:

• Log in to the CityBee self-service center.

• Click → Payment card → Add payment card.

• Enter the details and select -> Save card.

If you are using your personal account, add a payment card and specify the details of the company. Click on Menu -> Virtual Wallet -> Payment Methods -> Create Work Profile.

Before the trip, select the company card with the attached details and start the reservation. In this case, you will make the trip on a personal account, and the invocice will be issued in the name of the company.

You can also apply for a Citybee company account. If you would like to do so, please complete the business application form here.

If you have signed a contract with CityBee, an invoice is issued once a month, at the beginning of the each month. The invoice is sent to the email address you provide to us. Also, all invoices can be viewed by the account administrator appointed by the company, when logged in to the CityBee self-service center.

If you have added a company card with company details to your personal account, invoices will be issued twice a month and sent to the email specified in your CityBee account. For days 1–15 of the current month, the invoice will be issued and sent by the 16th of the current month, and for days 16–31 of the current month, the invoice will be issued and sent by the 1st of the following month.

Only the company account administrator has access to the company’s invoices and trip reports. This information can be found in the self-service center. Log in to the Citybee self-service center and press the “Invoices” button at the top left corner.

You can find the price for each of our cars here.

More information about our pricing can be found here.

Information about additional CityBee fees can be found here.

• Make sure that your email address is entered correctly.

• Check the spam section of your email inbox; the email may have gone there.

• In case you still cannot find the email with the link to create a new password, please use a private Internet connection and press “Forgot/I want to change my password” again.

• If none of the above steps help, please refer to your IT department in order to find out whether automatic CityBee emails are blocked.

In order to terminate the contract, please send us a free form request. In the request specify that you would like to terminate the contract with CityBee.

Make sure to include your company name, the date of the request, as well as the name and surname of the signatory.

Request must be signed electronically and sent to b2b@citybee.lt.

In case the reservation is finished in another country, the additional €79 will be applied to your trip price, as per standard Citybee pricing. The fee covers the costs of returning the car to the country from which the reservation was started.

In this case, you must sign a contract with each country where you would like to open a CityBee business account.

Please reach out to us via email:

Lithuania – info@citybee.lt

Latvia – info@citybee.lv

Estonia – info@citybee.ee

The driver is responsible for traffic violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.

In the event of a car accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.

Unfortunately, there is no such possibility. The service is available 24/7.

Užpildžius verslo paraišką, kurią rasite čia, su jumis susisieksime per 24 valandas.

Sudarius sutartį kiekvienam verslo klientui suteikiame prieigą prie CityBee savitarnos, kurioje turint administratoriaus teises galima pridėti / šalinti vartotojus (įmonės darbuotojus), matyti jų kelionių ataskaitas, įmonės mėnesio sąskaitas ir jų detalizacijas.

Atsiskaitymas vyksta pridėta įmonės kortele arba papildžius CityBee virtualią verslo piniginę – abiem atvejais atliekami periodiniai nuskaitymai rezervacijos metu. Visų darbuotojų mėnesio kelionės įtraukiamos į vieną bendrą sąskaitą, kurią kito mėnesio pradžioje siunčiame jūsų nurodytu el. Paštu. 

Prisijungę CityBee programėlės pasirinkite Meniu -> Jūsų vardas. Šioje skiltyje matysite dvi paskyras: įmonės ir asmeninę.

Mūsų transporto parke rasite platų automobilių pasirinkimą, kuris pateisins įvairius verslo lūkesčius. Šiuo metu savo klientams siūlome tiek ekonominės, tiek komfortiškos SUV klasės automobilius. Visus juos galite rasti čia.

Mūsų kainyną rasite čia.

Kiekvienam verslo klientui suteikiame prieigą prie CityBee savitarnos, kurioje turint administratoriaus teises galima pridėti bei šalinti vartotojus (įmonės darbuotojus), matyti jų kelionių ataskaitas, įmonės mėnesio sąskaitas ir jų detalizacijas.

Visų darbuotojų mėnesio kelionės įtraukiamos į vieną bendrą sąskaitą, kurią kito mėnesio pradžioje siunčiame jūsų nurodytu el. paštu.

Norint sudaryti sutartį, prašome užpildyti verslo paraišką, esančią čia.

Priklausomai nuo paslaugoms išleistos sumos einamąjį mėnesį, kitam mėnesiui bus skiriama atitinkama procentinė nuolaida.

Iš viso galimi trys nuolaidos sistemos rėžiai:

• Išleidus 200 Eur (imtinai) einamąjį mėnesį, kitai mėnesio sąskaitai bus taikoma 7 % nuolaida.

• Išleidus 500 Eur (imtinai) einamąjį mėnesį, kitai mėnesio sąskaitai bus taikoma 10 % nuolaida.

• Išleidus 1500 Eur (imtinai) einamąjį mėnesį, kitai mėnesio sąskaitai bus taikoma 15 % nuolaida.

Kilus klausimams, kreipkitės į CityBee klientų aptarnavimą el. paštu info@citybee.lt arba b2b@citybee.lt.

Taip, pridėti bei pašalinti vartotojus (darbuotojus) galės įmonės paskyros administratorius CityBee savitarnoje.

Norėdami pridėti darbuotojus, prisijunkite prie savitarnos ir pasirinkite Darbuotojai -> Pridėti naudotoją.

SVARBU! Darbuotojo el. pašto adresas negali dubliuotis su jau sistemoje registruotu el. pašto adresu.

Norint darbuotojams panaikinti galimybę naudotis paslaugomis įmonės vardu, prisijungę prie savitarnos pasirinkite „Įmonės darbuotojai“ ir prie darbuotojo paspauskite šiukšliadėžės ikoną.

Taip, įmonės paskyros administratorius turės teisę matyti darbuotojų, kuriems suteikta galimybė naudotis CityBee paslaugomis, kelionių ataskaitas bei išrašytas sąskaitas.

Kelionių ataskaitas įmonės paskirtas administratorius galės stebėti prisijungęs prie savitarnos ir paspaudęs „Kelionės“. Pasirinkus „eksportuoti“, šias ataskaitas yra galimybė atsisiųsti „Excel“ formatu.

Pagal dabartinius įmonės nuostatus tiek fiziniai, tiek juridiniai asmenys už paslaugas atsiskaito pridėta mokėjimo kortele arba papildžius CityBee virtualią piniginę. Dėl specialių sąlygų prašome kreiptis el. paštu b2b@citybee.lt.

Kiekvienai įmonei yra priskiriamas sumos limitas, kurį ji gali išnaudoti CityBee paslaugoms per mėnesį. Esant poreikiui turėti didesnį limitą, CityBee savitarnoje pridėkite įmonės kortelę arba papildykite CityBee virtualią piniginę. Šiuo atveju Jūsų išlaidų limitas priklausys nuo kortelėje turimų lėšų arba sumos, kuria papildėte virtualią CityBee piniginę.

Teisę pridėti mokėjimo kortelę ir matyti jos duomenis turi tik įmonės paskirtas administratorius.

Norėdami pridėti mokėjimo kortelę, atlikite šiuos žingsnius:

• Prisijunkite prie CityBee savitarnos puslapio.

• Spauskite → E – piniginė → Pridėti mokėjimo kortelę.

• Įrašykite duomenis ir pasirinkite -> Išsaugoti kortelę.

Galime pasiūlyti keletą būdų:

• Sudarykime sutartį! Jums tereikia užpildyti verslo paraišką, kurią rasite čia.

• Norite naudotis asmenine paskyra? Savo asmeninėje Citybee paskyroje pridėkite atsiskaitymo kortelę ir nurodykite įmonės rekvizitus. Spauskite Meniu -> Virtuali piniginė -> Mokėjimo būdai -> Sukurti darbo profilį.

Prieš kelionę pasirinkite įmonės kortelę su pridėtais rekvizitais ir pradėkite rezervaciją. Tokiu atveju kelionę atliksite su asmenine paskyra, o sąskaita bus išrašyta įmonės vardu.

Jei esate sudarę sutartį su CityBee, bendra sąskaita faktūra už įmonės darbuotojų keliones išrašoma kartą per mėnesį – mėnesio pradžioje. Sąskaita išsiunčiama jūsų nurodytu el. paštu. Taip pat visas sąskaitas faktūras gali matyti įmonės paskirtas paskyros administratorius, prisijungęs prie CityBee savitarnos.

Jei prie asmeninės paskyros esate pridėję įmonės kortelę su įmonės rekvizitais, sąskaitos faktūros bus išrašomos du kartus į mėnesį ir atsiunčiamos jūsų CityBee paskyroje nurodytu el. paštu. Už einamojo mėnesio 1–15 dienas sąskaita faktūra bus išrašoma ir siunčiama iki einamojo mėnesio 16 d., o už einamojo mėnesio 16–31 dienas sąskaita faktūra išrašoma ir siunčiama iki kito mėnesio 1 d.

Prieigą prie įmonės sąskaitų ir kelionės ataskaitų turi tik įmonės paskyros administratorius, kuris šiuos dokumentus gali matyti prisijungęs prie savitarnos, kairiajame viršutiniame kampe paspaudęs ,,Sąskaitos”.

Kiekvienam automobiliui taikomą kainą galite rasti čia.

Daugiau informacijos, kaip taikoma mūsų kainodara, rasite čia.

Susipažinti su papildomais mokesčiais, naudojantis CityBee paslaugomis, galite čia.

• Patikrinkite, ar jūsų el. pašto adresas suvestas teisingai.

• Savo elektroniniame pašte patikrinkite „šlamšto“ skiltį – galbūt laiškas nukeliavo ten.

• Jei laiško su nuoroda susikurti naują slaptažodį vis tiek negaunate, naudokitės privačiu interneto ryšiu ir iš naujo spustelėkite ,,Pamiršau/noriu pakeisti slaptažodį“.

• Jei problema vis tiek neišsisprendžia, kreipkitės į savo įmonės IT kolegas ir pasidomėkite, ar automatiniai CityBee laiškai nėra blokuojami.

Jungdamiesi prie CityBee savitarnos pirmą kartą, paspauskite „Pamiršau / noriu pakeisti slaptažodį“, įveskite savo el. paštą ir, gavę nuorodą naujam slaptažodžiui, jį susikurkite.

Sutartį galima nutraukti remiantis sutartyje nurodytu 10.3 punktu: šalis turi teisę nutraukti šią sutartį neteismine tvarka informavusi apie tai raštu kitą šalį prieš 30 (trisdešimt) dienų iki numatomos sutarties nutraukimo datos.

Prašome atsiųsti laisvos formos prašymą nutraukti transporto priemonių nuomos ir paslaugų teikimo sutartį su UAB „Prime Leasing“ (į. k. 302565318). Prašyme būtinai nurodykite prašymo datą, pasirašančio asmens vardą, pavardę, įmonės duomenis, prašymą pasirašykite ir atsiųskite el. paštu b2b@citybee.lt.

Taip, palikimas yra apmokestinamas standartiniu mokesčiu (79 EUR). Mokestis padengia automobilio grąžinimo į šalį, iš kurios pradėjo kelionę, kaštus.

Norint naudotis CityBee paslaugomis su verslo paskyra Latvijoje arba Estijoje, reikia pasirašyti sutartį su vietine įmone.

Kontaktai, kuriais reikėtų kreiptis dėl sutarties pasirašymo:

Latvijoje: el. p.  info@citybee.lv

Estijoje: el. p. info@citybee.ee

Už KET pažeidimus (pvz., netinkamoje vietoje paliktas automobilis, greičio viršijimas ar kt.) atsakingas vairuotojas. Mes prisiimame atsakomybę pateikti vairavusio asmens duomenis atsakingai valstybinei institucijai.

Eismo įvykio atveju atsakinga įmonė, su kuria sudaryta sutartis. Jeigu eismo įvykis įvyko ne dėl CityBee kliento kaltės, jokie papildomi mokesčiai ar baudos nėra taikomos.

Deja, tokios galimybės nėra. Paslauga prieinama 24/7.

Čia galite rasti CityBee automobiliuose rastų daiktų registrą.

• Jeigu jūsų paliktas daiktas yra automobilio daiktadėžėje, automobilio lokaciją galite rasti čia: https://map.citybee.lt/#/main-map. Daiktą galite atsiimti rezervuodami ir atrakindami automobilį.

• Jei radinys yra Citybee ofise Vilniuje arba Kaune susisiekite su mumis atidarę CityBee programėlę -> Pagalba, mielai sutarsime daikto atsiėmimo laiką. Taip pat, su mumis galite susisiekti elektroniniu paštu – info@citybee.lt.

• Jeigu jūsų pamesto daikto tarp šių daiktų nėra, tai reiškia, kad pamesti daiktai, deja, dar nėra rasti.

Čia galite rasti CityBee automobiliuose rastų daiktų registrą.

• Jeigu jūsų paliktas daiktas yra automobilio daiktadėžėje, automobilio lokaciją galite rasti čia: https://map.citybee.lt/#/main-map. Daiktą galite atsiimti rezervuodami ir atrakindami automobilį.

• Jei radinys yra Citybee ofise Vilniuje arba Kaune susisiekite su mumis atidarę CityBee programėlę -> Pagalba, mielai sutarsime daikto atsiėmimo laiką. Taip pat, su mumis galite susisiekti elektroniniu paštu – info@citybee.lt.

• Jeigu jūsų pamesto daikto tarp šių daiktų nėra, tai reiškia, kad pamesti daiktai, deja, dar nėra rasti.