Negaliu prisijungti prie CityBee savitarnos

Jums reikėtų pasikeisti „CityBee“ savitarnos slaptažodį. Tai padaryti galite šioje nuorodoje paspaudę „Pamiršau / noriu pakeisti slaptažodį“. Tuomet sistema prašys nurodyti savo el. paštą, susietą su „CityBee“ paskyra, į kurį Jums bus išsiųstas laiškas su instrukcijomis, paaiškinančiomis, kaip pasikeisti slaptažodį.

Refueling stations

Kaip sukurti kelionę?

Pasirinkę BeePool ikoną paspauskite „Sukurti kelionę“ ir įveskite visą reikiamą informaciją: kelionės pradžios tašką ir tikslą, išvykimo laiką, laisvų vietų automobilyje skaičių. Taip pat galite nurodyti kelionės išlaidas asmeniui ar pridėti papildomą komentarą apie kelionės vykdymo lūkesčius ar kitą svarbią informaciją. Baigę vesti informaciją, paspauskite „Sukurti“.

Belieka sulaukti norinčių keliauti kartu. Gavę vietų automobilyje rezervacijos pranešimus, nedelskite jų patvirtinti.

Registration fee

Traffic accident statement

In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.

Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.

ATTENTION!

When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.

An example of the filled out accident statement:

In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;

In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;

In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.

You can also fill out the accident statement online:

In Lithuania https://draudimoivykiai.lt/;

In Latvia https://www.ltab.lv/spapp/;

In Estonia https://pood.seesam.ee/et/claims/mtplclaim.

I damaged a CityBee car

Inform us by phone and a CityBee superhero will help you!

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

If the culprit is another road traffic participant you will not have to pay for the damage that our company has experienced.

If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage our company has experienced. The maximum amount of compensatory damages is €600.

The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence (Article 6.252(1) of the Civil Code of the Republic of Lithuania). The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.

Will I be able to communicate personally with the passengers/driver?

The app provides the opportunity to communicate personally with passengers or the driver:

If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;

If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.

The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.

How and when are invoices issued for company trips?

If you have signed a contract with CityBee, an invoice is issued once a month, at the beginning of the each month. The invoice is sent to the email address you provide to us. Also, all invoices can be viewed by the account administrator appointed by the company, when logged in to the CityBee self-service center.

If you have added a company card with company details to your personal account, invoices will be issued twice a month and sent to the email specified in your CityBee account. For days 1–15 of the current month, the invoice will be issued and sent by the 16th of the current month, and for days 16–31 of the current month, the invoice will be issued and sent by the 1st of the following month.

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What will You get when You order a car?

Car starting from 24h

Need a car for a day or more? Order a car by choosing one of the pre-paid packages. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the "Pay as you go" tariff.

PHONE NUMBER

+370 700 44844

EMAIL ADDRESS

info@citybee.lt

MEDIA

media@citybee.lt

Frequently asked questions

Can I cancel the car delivery?

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